Frequently asked questions
DO YOU OFFER MILITARY/LEO DISCOUNTS?
Email us or hit us up on instagram and we will hook you up with a discount code. firstname.lastname@example.org
WHAT ARE YOUR CANDLES MADE OF & HOW ARE THEY MADE?
Our candles are made with 100% Soy wax grown on American farms, all-natural crackling wood wicks from USA-native trees, American-made color printed rocks glasses, and fragrance and/or essential oils sourced from American companies. They are hand-poured by us in Pennsylvania.
CAN I COMBINE DISCOUNTS / PROMOTIONS?
Certain discounts, discount codes, and automatically applied promotions may be combined. If they cannot be combined at checkout, then those discounts cannot be combined. The best discount will be applied when entering multiple discounts, in most cases. If you are able to checkout with multiple discounts, then ca-ching. We reserve the right to amend or cancel orders containing codes not meant for the general public or that we use for website testing.
ARE YOUR CANDLES ENVIRONMENTALLY FRIENDLY?
In addition to being Gunfighters, we are also hunters, anglers, and believe in sustainable products that keep the outdoors clean and beautiful.
Our candles are made with 100% soy wax, which is more environmentally friendly than paraffin wax. While most companies make candles with containers that are thrown away, we designed ours to be reused long after the candle is gone. We also use wooden wicks made from all-natural and untreated USA-native wood. No metals, no toxins, no animal products or testing…just nature. The wooden wick manufacturer sources the wood from Forest-Stewardship Council approved mills, which means that the wood they use is produced using only the highest standards in ethical and earth-friendly milling. We never add parabens, phtalates, or any other garbage. Oh, and all of our packaging is recyclable. Score for the great outdoors.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Review our policy here.
WHERE ARE YOU LOCATED AND WHERE DO YOU SHIP FROM?
Our candles are hand-poured by us and ship from Erie, Pennsylvania. We do not currently have a store-front location. All other products are also shipped from Erie, PA, with the exception of gift cards - which are digital. Delivery is available for certain local zip codes. If local delivery does not show up as an option, then it is not available in your area at this time.
In stock orders are processed Monday-Friday, excluding holidays, and are usually shipped within 1-4 business days. Depending on where we are shipping to, we always try to ship further orders Monday-Wednesday so the candles don't get stuck and melt in a hot box truck over the weekend. Certain apparel items are made to order and may have longer processing times.
If you live in a warmer climate, please track your package and plan to have someone home when it arrives. No matter how we package our 100% soy candles, they will melt if left in the sun all day or weekend.
We do ship to several international countries. If your country is not listed than we do not ship to you currently. We are not responsible for and do not collect duties and import taxes, fees, or charges at this time. These taxes, fees, or charges are usually reserved for items of higher value, but know what you will be responsible for in your country before you order. Return, exchange, or replacement shipping costs will not be paid by us for international orders outside of the United States.
Military APO/FPO/DPO will be shipped via USPS and at the domestic rate.
WHAT DO I DO IF MY CANDLES ARRIVE BROKEN OR MELTED?
Please take a picture and email it to email@example.com along with your order number. We will review the issue and contact you ASAP.
*If you live in a warmer climate, please track your package and plan to have someone home when it arrives. No matter how we package candles, they will melt if left in the sun on a front porch all day or weekend.*
DO YOU HAVE ANY CANDLE TIPS AND HOW DO I TURN MY CANDLE INTO A BOURBON GLASS?
Review our Product Tips & Safety Briefs page here.
DO YOU DO CUSTOM/PRIVATE LABEL ORDERS?
We do not do custom or private label orders at this time, though we do love to collaborate with our favorite companies. If you are a company interested in a collaboration, contact us!
DO YOU WHOLESALE TO RETAIL SHOPS?
Yes! Contact us by email at firstname.lastname@example.org